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Privacy
Flex Services B.V., located at Mensinkweg 26, 7535 BE, Enschede, is responsible for the processing of personal data as shown in this privacy statement.
Contact details:
Mensinkweg 26
7535 BE Enschede
+31 (0)857 859 844
Ferid Bilgic is the Data Protection Officer of Flex Services B.V.. He can be reached via info@techflex.nl
Personal data that we process
Flex Services B.V. processes your personal data because you use our services and/or because you provide it to us yourself. Below is an overview of the personal data we process:
– First and last name
– Address details
– Phone number
– Email address
– IP address
– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
– Information about your activities on our website
– Internet browser and device type
– Bank account number
Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is older than 16. We therefore encourage parents to be involved in their children's online activities to prevent data about children from being collected without parental consent. If you believe we have collected personal data about a minor without this consent, please contact us at info@techflex.nl, and we will delete this information.
For what purpose and on what basis do we process personal data?
Flex Services B.V. processes your personal data for the following purposes:
- Processing your payment
- Sending our newsletter and/or advertising brochure
– To be able to call or email you if this is necessary to provide our services
– To inform you about changes to our services and products
– To offer you the opportunity to create an account
– To deliver goods and services to you
Flex Services B.V. analyzes your behavior on the website to improve the website and tailor the range of products and services to your preferences.
Automated decision-making
Flex Services B.V. does not make decisions based on automated processing on matters that could have (significant) consequences for individuals. These are decisions made by computer programs or systems, without human intervention (for example, an employee of Flex Services B.V.).
How long we keep personal data
Flex Services B.V. does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods for the following (categories) of personal data: (Category) Personal data > at least 7 years > administration
Personal details > at least 7 years > administration
Address > at least 7 years > administration
Order details > at least 7 years > administration
Personal details > at least 7 years > administration
Address > at least 7 years > administration
Order details > at least 7 years > administration
Sharing personal data with third parties
Flex Services B.V. does not sell your data to third parties and only provides it if necessary for the execution of our agreement with you or to comply with a legal obligation. We have data processing agreements in place with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Flex Services B.V. remains responsible for these processing operations.
Cookies, or similar techniques, that we use
Flex Services B.V. uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. Flex Services B.V. uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer customized content and advertisements. On your first visit to our website, we already informed you about these cookies and asked for your permission to place them. You can opt out of cookies by configuring your internet browser to no longer store them. You can also delete all previously stored information through your browser settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/.
Cookies are also placed on this website by third parties, such as advertisers and/or social media companies. Below is an overview: [For example: Cookie: Googly Analytics Name: _utma Function: Analytical cookie that measures website visits Retention period: 2 years]
View, change or delete data
You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Flex Services B.V., and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization named by you. You can send a request for access, correction, deletion, or transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data, to info@techflex.nl. To verify that the request for access has been made by you, we ask that you include a copy of your ID with the request. In this copy, please redact your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. Flex Services B.V. would also like to inform you that you have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we protect personal data
Flex Services B.V. takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not properly secured or if there are indications of misuse, please contact our customer service or email us at info@techflex.nl.